Terms & Conditions of Sale 

PodSpace UK
Last updated: 01/04/2026 

These Terms & Conditions govern all purchases made via the PodSpace UK website and apply to the sale of all custom-made pod products. 

By placing an order, you agree to be bound by these Terms.

  1. About Us

PodSpace UK (“we”, “us”, “our”) supplies made-to-order modular pods for commercial and residential use.  Contact: hello@podspaceuk.com 

  1. Product Nature (Made-to-Order Goods)

All PodSpace UK products are: 

  • Made to order
  • Manufactured to customer specification 
  • Built using materials such as uPVC, glass, and insulated panels 

Due to this: 

  • Orders cannot be cancelled or refunded once production has commenced 
  • This is in accordance with the Consumer Contracts Regulations 2013 (custom goods exemption) 

This does not affect your statutory rights for faulty or misdescribed goods. 

  1. Product Representation & Imagery
  • Product images, renders, and marketing materials may include AI-generated or enhanced visuals 
  • These are for illustrative purposes only 

As a result: 

  • Final products may vary slightly in appearance, finish, or detailing 
  • Colours, textures, and finishes may vary due to: 
  • Manufacturing processes 
  • Lighting conditions 
  • Screen/display differences 

We do not guarantee an exact visual match between images and delivered goods. 

  1. Pricing & Payment (Stripe)
  • All prices are listed in GBP (£) and may be subject to VAT where applicable 
  • Payment is taken securely via Stripe 

By making payment: 

  • You confirm you are authorised to use the payment method 
  • You agree to Stripe’s payment processing terms 

PodSpace UK: 

  • Does not store full card details 
  • Is not liable for issues arising from Stripe’s platform or third-party banking systems 

Orders will not enter production until payment is confirmed. 

  1. Delivery
  • Estimated delivery timeframe: within 21 working days from order date (unless otherwise stated) 
  • This is an estimate only, not a guaranteed date 

Delivery may be affected by: 

  • Manufacturing timelines 
  • Third-party courier delays 
  • Weather conditions 
  • External factors beyond our control 

Access Requirements 

Products are large and heavy. You must ensure: 

  • Clear and safe access 
  • Suitable unloading space 

Failure to provide access may result in: 

  • Additional charges 
  • Redelivery fees 
  1. Installation

Where installation is included: 

  • Installation dates are not guaranteed to coincide exactly with delivery 
  • We will aim to minimise delays where possible 

Base & Ground Preparation 

  • Customer-provided bases/platforms will be inspected on installation day 

Bases must be: 

  • Level 
  • Structurally sound 
  • Suitable for load requirements 

If deemed unsuitable: 

  • Installation may be refused or delayed 
  • Additional charges may apply for: 
  • Remedial works 
  • Revisit appointments 

PodSpace UK is not responsible for delays caused by unsuitable site preparation. 

  1. Third-Party Services

We may use: 

  • External couriers 
  • Installation teams 

We are not liable for delays or failures caused by third parties, but will take reasonable steps to assist. 

  1. Risk & Ownership
  • Risk passes to the customer upon delivery 
  • Ownership passes once full payment has been received 
  1. Damages & Faults
  • Damage must be reported: 
  • To the courier at delivery 
  • To PodSpace UK within 24 hours via email 

Failure to report within this timeframe may affect claims. 

  1. Warranty

All PodSpace UK products are supplied with a 5-year warranty. 

Warranty Covers: 

  • Manufacturing defects 
  • Structural integrity under normal use 

Warranty Does NOT Cover: 

  • Misuse or improper installation 
  • Lack of maintenance 
  • Accidental damage

Vandalism 

  • External damage outside normal operating conditions 
  • General wear and tear 

We reserve the right to inspect and assess all warranty claims. 

  1. Limitation of Liability

To the fullest extent permitted by law: 

PodSpace UK shall not be liable for: 

  • Indirect or consequential losses 
  • Loss of business, revenue, or profits 
  • Delays caused by external factors 

Nothing in these terms excludes liability for: 

  • Death or personal injury caused by negligence 
  • Fraud or misrepresentation 
  • Your statutory rights under UK law 
  1. Consumer Rights

Nothing in these Terms affects your rights under: 

  • Consumer Rights Act 2015 
  • Consumer Contracts Regulations 2013 

You are entitled to goods that are: 

  • Of satisfactory quality 
  • Fit for purpose 
  • As described 
  1. Force Majeure

We are not liable for failure or delay caused by events beyond our control, including: 

  • Severe weather 
  • Supply chain disruption 
  • Labour shortages 
  • Acts of God 
  1. Governing Law

These Terms are governed by the laws of England and Wales. 

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

  1. Contact

For any queries: 

hello@podspaceuk.com